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- Why can't I use one FileDocs account for
multiple clients?
- Can I have more than one FileDocs account?
- Can I use the sync behind my corporate firewall?
- Are my files secure?
- What are my computer requirements?
- Can I access my files with my PDA?
- Do I have to download the client?
- How do I sync Outlook Express on 2 or more
computers?
- Can I change the C:\My Documents\iFolder
to a different directory?
- What happens when a file is deleted in iFolder?
- Is iFolder like a backup?
- What is the Pass Phrase?
- How do I install the client?
- My computer crashed and burned! How do I
get my files back?
- What happens if I lose my password?
- Can I have all my computers logged in at
the same time?
- Can I sync multiple folders on a single
PC?
- How do I change my password?
- I'm getting a 105 error!
- Can I synchronize my Favorites in IE?
Why can't I use one FileDocs account
for multiple clients?
Because iFolder synchronizes files almost instantaneously.
Even if you quickly move the files from the individual folders
out of the directory structure synchronized by iFolder, there
is a possibility that files for (as an example) Client A would
be synchronized at Client B's location, constituting a security
breach. You may want to see all the files for each client,
but you certainly don't want your clients to get the files
for another account!
Can I have more than one FileDocs account?
Yes, you can. However, if you plan on accessing all your accounts
from a single computer, you will need to log in to each account
separately and wait for synchronization before logging out
of one and logging into the next account. At this time, iFolder
does not simultaneously sync multiple accounts on a single
computer.
Can I use the sync behind my corporate
firewall?
Yes, you can. The iFolder sync uses port 80, which almost
every firewall has open to allow corporate workers to browse
the web.
Are my files secure?
Your files are encrypted on the server with 128 bit encryption
called Blowfish, keeping your files safe. Note that your files
are not encrypted on your own computers, the encryption is
only on the server and when you are communicating with the
server. Communications with the server are encrypted using
SSL.
What are my computer requirements?
The client runs on the Windows 98/ME, Windows 2000 Professional,
and XP Home and Professional.
For web access, you must have a web browser from any platform
if the browser is Java and SSL-enabled. (Most recent browsers
fulfill this requirement). Internet Explorer 5.0 or higher
and Firefox will work.
Can I access my files with my PDA?
Yes! If your PDA supports a web browser using SSL, you can
access your files with your PDA. Windows CE and recent versions
of the Palm OS have built-in web browsers. There is no automatic
synchronization for PDA's, but you will still be able to use
your files.
Do I have to download the client?
You must download the client and access FileDocs server on
at least one location, to set the passphrase. Otherwise, you
may access your files through a web browser. However, the
client is the piece that automatically updates your files
to the secure server, so it is a good idea to install the
client.
How do I sync Outlook Express on 2 or
more computers?
Install the iFolder client on any computers where you want
the information stored. Change where your Outlook Express
email is stored (do this for both computers).
There's an issue, however. If you don't sync before you check
your email, the files may overwrite each other, which would
mean you could lose mail. Ensure that you do a sync first.
This means that you need to set your Outlook Express only
for manual checking of your email, not automatic.
Can I change the C:\My Documents\iFolder
to a different directory?
Yes, you can choose which directory on the hard drive you
want for the iFolder directory at the time of installation.
We strongly suggest maintaining the account name as part
of the directory structure; i.e.,
c:\[root directory]\[account name]\
What happens when a file is deleted
in iFolder?
The file is deleted from your local machine, which is then
synchronized to the server, and finally synchronized to any
other machines that you may log in to with the iFolder client.
If you accidentally deleted the file, you can either undelete
from the trash bin (also known as the conflict bin) or connect
to the FileDocs server using a browser and download the file.
Be careful not to use the iFolder client to connect, or it
will delete the file from the server. If you deleted the file
while logged in to the FileDocs server, your only choice is
the conflict bin. You can see what's in the conflict bin by
right-clicking on the iFolder icon in your toolbar and choosing
"View Conflict Bin".
Is iFolder like a backup?
It's similar, but not the same. iFolder will keep an exact
copy of whatever you have in your iFolder directory on your
hard drive. So if you delete a file, it will be deleted on
the server at the next synch.
What is the Pass Phrase?
The pass phrase encrypts your files whereas your password
is to allow you to log in to your client account. You can
make these the same, but it isn't recommended for security
purposes.
How do I install the client?
Detailed instructions for installing the client are on the
AlphaBest FileDocs home page. Once you sign up for service,
you will be provided a link. A PDF file of simplified instructions
is available here.
My computer crashed and burned! How
do I get my files back?
When you get your new hard drive or computer set up with Windows
installed, download the iFolder client and your files will
automatically be downloaded to your new system.
What happens if I lose my password?
TalkDocs/AlphaBest is not able to read your password or pass
phrase. We can change the passphrase without knowing the old
one. Your assigned password will always be the same. However,
you will decide what pass phrase to use. If you lose the pass
phrase, we can reset it, after which the client will automatically
re-sync your files to the server. We will still not be able
to access your files, as the pass phrase must still be assigned
by you at the next login.
Can I have all my computers logged in
at the same time?
Yes. When you are working on your files on one computer, the
changes will automatically be synchronized to all the others.
Can I sync multiple folders on a single
PC?
You can sync multiple folders within the iFolder folder system.
You cannot simultaneously synchronize multiple FileDocs account
folders at this time.
How do I change my password?
Because of the Blowfish encryption algorithm, you cannot change
your password once it is set. The Blowfish algorithm uses
a combination of your password and your passphrase to encrypt
your files. If either is changed, the files would not be usable
on the server. Note that this does not change the files on
any of your workstations. If you would like to change your
password, you would first copy all your files to a temporary
location, contact filedocs@talkdocs.com and request the password
you prefer. Note that even if you send your password, only
you will know your pass phrase and only you will be able to
access your files. After your password has been changed, you
may copy your files back into your iFolder and they will re-sync
with the server.
I'm getting a 105 error!
This can be due to a few different problems, but essentially
it means you can't connect to the server. The first thing
you should do is make sure you are actually connected to the
Internet. If so, then ensure you have downloaded any updates
for your computer. Go to windowsupdate.microsoft.com and download
all patches. If that doesn't fix it, run the Internet Connection
Wizard again on your computer. The iFolder client depends
on having the wizard run at least once. Also, ensure that
you have the correct login name and password. If you are still
unable to sync, contact filedocs@talkdocs.com
Can I synchronize my Favorites?
Move your Favorites folder to your iFolder directory on each
of the computers that you wish to synchronize.
Detailed instructions are available at AlphaBest
FileDocs home.
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